Refund policy

RETURN POLICY

 Last updated May 27, 2020

 Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.

 RETURNS

 All returns must be postmarked within three (3) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 RETURN PROCESS

To return an item, please email customer service at  inerouteslimited@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

 

Wine Routes Limited
Attn: Returns
RMA #
APTECH House 
Lenana Road Kilimani
Nairobi, Nairobi 00100
Kenya 

 Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 REFUNDS

 After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least three (3) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

 EXCEPTIONS    

 For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

 Please Note     

• Sale items are FINAL SALE and cannot be returned.    

 QUESTIONS

If you have any questions concerning our return policy, please contact us at:

Tel: +254 712559999
winerouteslimited@gmail.com

This return policy was created using Termly’s Return and Refund Policy Generator.